We want you to be happy with every purchase you make, so we will do our best to make that happen.
If you are not satisfied with your purchase, you may return:
Any unopened merchandise in its original packaging and seal within 14 days of receiving your order (based on shipping provider’s date of delivery). Due to hygienic reasons, we only accept returns on items that are unopened. Any opened and/or used items cannot be returned or refunded.
Please email us at firstname.lastname@example.org to obtain a Return Number (RN) and instructions to process your return.
Return shipping costs are paid by the customer and the original shipping cost (if any) will not be refunded.
Please note that we are not responsible for items damaged during shipping.
Once we receive the returned merchandise, we will process your refund promptly, usually within 2 business days. You will be notified by email when the amount is credited back to you.
Please note all returns must be accompanied with the original purchase receipt.
Please note all sale-priced items, purchases made using a discount code, and promotional purchases are considered final sale and are not eligible for a refund.
We do not accept any exchanges at this moment.
Gift cards, once issued, are non-refundable, and cannot be redeemed for cash. Gift cards do not expire. The return policy above applies to purchases made using a gift card as the form of payment. Refunds for eligible items will be given as a credit to the original gift card, or via the issuance of a new gift card.