SHIPPING & DELIVERY
Beauty shouldn't have to wait... too long.
All orders will be processed and shipped out by the next business day. We strive to offer competitive shipping rates to our customers.
All orders are shipped via Canada Post. You will receive a shipping confirmation email when your order has been shipped. Please ensure the shipping and billing addresses are valid and correct addresses. If the shipping address is to a P.O. box, please ensure the P.O. Box accepts parcel deliveries.
All shipping rates and discounts are in Canadian Dollars (CAD).
LOCAL PICK-UP (VANCOUVER BC)
SHIPPING WITHIN CANADA
NO CUSTOM BROKERAGE FEES
NO CURRENCY EXCHANGE RATE ISSUES
NO LONG SHIPPING WAIT TIMES
NO (UNPLEASANT) SURPRISES !
|Region||Orders under $60 CAD||Orders $60 CAD and over|
|British Columbia, Alberta||CAD $8||FREE*|
|Manitoba, Saskatchewan||CAD $9||FREE*|
|Ontario, Quebec, New Brunswick, Nova Scotia, Newfoundland & Labrador, Prince Edward Island||CAD $10||FREE*|
|Yukon, Northwest Territories, Nunavut||CAD $11||FREE*|
|Vancouver Lower Mainland BC||1 Business Day|
|British Columbia, Alberta, Saskatchewan, Manitoba||1-3 Business Days|
|Ontario, Quebec, Newfoundland and Labrador, Prince Edward Island, Nova Scotia, New Brunswick, Yukon, Northwest Territories, Nunavut||2-7 Business Days|
SHIPPING TO THE UNITED STATES
|Under $65 CAD (after discounts)||CAD $10.00|
|$65 CAD and over (after discounts)||FREE Standard Shipping*|
|Optional: Add Tracking Number||+ CAD $3.00|
|COUNTRIES / REGIONS||
(20-40 Business Days)
(6-12 Business Days)
EUROPE: Austria, Belgium, Cyprus, Denmark, Faroe Islands, Finland, France, Germany, Iceland, Ireland, Italy, Luxembourg, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom (Great Britain)
|CAD $18||CAD $26|
OCEANIA: Australia, New Zealand
|CAD $18||CAD $28|
NORTH AMERICA: Greenland
|CAD $18||CAD $26|
SOUTH AMERICA: French Guiana
|CAD $18||CAD $30|
CANADIAN ORDERS: All Canadian orders come with tracking numbers. You will receive a shipping confirmation email with the tracking number when the order has been shipped. Simply log in to your Chuusi.ca account to track your package, or track your package at Canada Post online using the tracking number. If there is a problem tracking your package, please contact us and we will be happy to assist you.
U.S. ORDERS: All U.S. orders are standard without tracking numbers. For U.S. orders with added tracking service, simply log in to your Chuusi.ca account to track your package, or track your package at Canada Post online using the tracking number. You may also track the package at USPS online after the package has crossed into the U.S. border.
- Chuusi.ca is not responsible and will not issue refunds or exchanges for packages that are damaged, lost, stolen, unclaimed, refused by customs, or is undeliverable during transport. However, if you encounter any issues, please contact us and we will do our best to resolve it with Canada Post on your behalf.
- Please ensure the shipping address is accurate and complete to avoid problems with delivery. Packages that are sent back to us due to incorrect or incomplete address may be subject to fees if a re-delivery is requested. If a refund is requested, the amount of the original and return shipping costs, as well as applicable taxes, duties or fees incurred on the package during delivery will be subtracted from the refund amount.
- For parcels delivered to an outdoor community mailbox in hot or cold temperatures, please ensure you retrieve your package as soon as possible to avoid items from freezing or spoiling.
- For parcels delivered to the nearest post office for pick-up, please ensure you retrieve your package in a timely manner as per instructions on the delivery notice card. Unclaimed parcels returned to us may be subject to fees if a re-delivery is requested. If a refund is requested, the amount of the original and return shipping costs, as well as any fees incurred on the package during delivery will be subtracted from the refund amount.
- Chuusi.ca is not responsible for any customs fees, duties, taxes, or brokerage fees associated with parcels shipped outside of Canada.
- Delivery times listed are only estimates and do not take into consideration delays due to holidays, customs clearance, extreme weather, natural disaster, etc. We will do our best to help you with any shipping issues, however, we are not responsible for packages delivered outside the estimated time frame.
- For large quantity orders, you may receive some items separately, and on different dates (although we do our very best to package all items together to minimize this issue).
- Separate orders to the same shipping address may be packaged and shipped out together.
- Shipping prices are based in Canadian Dollars and are subject to change without notice.
SHIPPING AND DELIVERY SCHEDULE
All orders are shipped out the next business day by 7pm PST/PDT on Mondays to Fridays, excluding Canadian Federal and Provincial holidays. When a holiday falls on a Saturday or Sunday, the post office closure may be applied to the next business day. As such, there will be no shipping or delivery of mail on holidays or on days in-lieu-of holiday. Please see below for the holiday schedule from Canada Post. Please note that shipping and delivery is unaffected on provincial Family Day holidays, Louis Riel Day (Maniboba) and Islander Day (P.E.I.).
Please note that shipping delays may occur during periods of higher volume.
|New Year's Day (National)||Jan 01|
|Good Friday (National)||Mar 30|
|Easter Monday (National)||Apr 02|
|Victoria Day (National)||May 21|
|Patriots' National Day (Québec only)||May 21|
|Québec's National Holiday (Québec only)||Jun 24|
|Canada Day (National)||Jul 02|
|Civic Holiday (Saskatchewan, Manitoba, Ontario, Nunavut, Northwest Territories, Newfoundland & Labrador)||Aug 06|
|Natal Day (Prince Edward Island, Nova Scotia)||Aug 06|
|New Brunswick Day (New Brunswick)||Aug 06|
|British Columbia Day (British Columbia)||Aug 06|
|Heritage Day (Alberta)||Aug 06|
|Discovery Day (Yukon)||Aug 20|
|Labour Day (National)||Sep 03|
|Thanksgiving Day (National)||Oct 08|
|Remembrance Day (National)||Nov 12|
|Christmas Day (National)||Dec 25|
|Boxing Day (National)||Dec 26|