Free shipping over $60 CAD! *

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SHIPPING & DELIVERY

Beauty shouldn't have to wait... too long.

All orders will be processed and shipped out the next business day. We strive to offer competitive shipping rates to our customers.

 

All packages are shipped via Canada Post. You will receive a shipping confirmation email when your order has been shipped. Please ensure the shipping and billing addresses are valid and correct addresses. If your shipping address is to a P.O. box, please ensure the P.O. Box accepts parcel deliveries.

 

 

 

All shipping rates and discounts are in Canadian Dollars (CAD).

TRACKING INFORMATION
SHIPPING POLICIES
SHIPPING SCHEDULE
LOCAL PICK-UP (VANCOUVER LOWER MAINLAND BC)
SHIPPING WITHIN CANADA
SHIPPING TO THE UNITED STATES
INTERNATIONAL SHIPPING



LOCAL PICK-UP (VANCOUVER BC)

Can't wait to get your purchase? No one home to receive your package? Want to save even more on shipping cost? We offer a local pick-up option from a specified secure UPS location in Richmond BC. This offer is only available for customers in the Greater Vancouver region.

Cost: $3 flat fee, or FREE on orders $50 CAD and over (after applied discounts and before taxes).

Simply select this option at checkout. You will receive a notification email with the pick-up details when your package is ready to be picked up. Packages can be picked up during UPS business hours, 1-2 business days after the order is processed. For the security of your parcel, please present a government-issued photo ID during pick-up.

 

SHIPPING WITHIN CANADA   

Enjoy a hassle-free shopping experience!
NO IMPORT DUTIES
NO CUSTOM BROKERAGE FEES
NO CURRENCY EXCHANGE RATE ISSUES
NO LONG SHIPPING WAIT TIMES
NO (UNPLEASANT) SURPRISES ! 

RATES
Region Orders under $60 CAD Orders $60 CAD and over
British Columbia, Alberta CAD $8 FREE*
Manitoba, Saskatchewan CAD $9 FREE*
Ontario, Quebec, New Brunswick, Nova Scotia, Newfoundland & Labrador, Prince Edward Island CAD $10 FREE*
Yukon, Northwest Territories, Nunavut CAD $11 FREE*
All Canadian orders are shipped via Canada Post Expedited Service and includes a tracking number.
*Free Shipping offer is valid for any purchases of $60 CAD and over, after applied discounts and before applicable taxes, to valid Canadian addresses.

DELIVERY TIMES*
Vancouver Lower Mainland BC 1 Business Day
British Columbia, Alberta, Saskatchewan, Manitoba 1-3 Business Days
Ontario, Quebec, Newfoundland and Labrador, Prince Edward Island, Nova Scotia, New Brunswick, Yukon, Northwest Territories, Nunavut 2-7 Business Days
All orders are processed and shipped out the next business day (+1).



SHIPPING TO THE UNITED STATES  

RATES
Orders  Cost
Under $65 CAD (after discounts) CAD $10.00
$65 CAD and over (after discounts) FREE Standard Shipping*
Optional: Add Tracking Number + CAD $3.00
All USA orders are shipped via Canada Post/USPS and does not include a tracking number. Optional tracking number can be purchased during checkout.
*Free Shipping offer is valid for any purchases of $65 CAD and over, after applied discounts, to valid U.S. addresses. Please note that free standard shipping does not come with tracking.

DELIVERY TIME: 4-8 Business Days

All orders are processed and shipped out the next business day (+1).
Orders to A.P.O., F.P.O., and D.P.O. addresses may experience delays in delivery times. For U.S. customers, any customs fees, duties or taxes are the responsibility of the customer.


SHIPPING WORLDWIDE


COUNTRIES / REGIONS

ECONOMY SHIPPING

(20-40 Business Days)

Without Tracking

EXPRESS SHIPPING

(6-12 Business Days)

Without Tracking

EUROPE: Austria, Belgium, Cyprus, Denmark, Faroe Islands, Finland, France, Germany, Iceland, Ireland, Italy, Luxembourg, Monaco, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom (Great Britain)

CAD $18 CAD $26

OCEANIA: Australia, New Zealand

CAD $18 CAD $28

NORTH AMERICA: Greenland

CAD $18 CAD $26

SOUTH AMERICA: French Guiana

CAD $18 CAD $30
We offer international shipping without tracking number. We are in the process of establishing a cost-effective solution for international shipping with tracking service. Please stay tuned!
Any customs fees, duties, or taxes are the responsibility of the customer.

We are always looking to add new shipping destinations. If your country/region is not listed here, please contact us at info@chuusi.ca for more assistance. We would be happy to help!


TRACKING INFORMATION

CANADIAN ORDERS: All Canadian orders come with tracking numbers. You will receive a shipping confirmation email with the tracking number when the order has been shipped. Simply log in to your Chuusi.ca account to track your package, or track your package at Canada Post online using the tracking number. If there is a problem tracking your package, please contact us and we will be happy to assist you.

U.S. ORDERS: All U.S. orders are standard without tracking numbers. For U.S. orders with added tracking service, simply log in to your Chuusi.ca account to track your package, or track your package at Canada Post online using the tracking number. You may also track the package at USPS online after the package has crossed into the U.S. border.

INTERNATIONAL ORDERS: Tracking service is unavailable at this moment. Please stay tuned while we are in the process of establishing a cost-effective shipping solution with tracking.


SHIPPING POLICIES

  • Chuusi.ca is not responsible and will not issue refunds or exchanges for any packages that are damaged, lost, stolen, unclaimed, refused by customs, or is undeliverable during transport.
  • Please ensure the shipping address accepts parcel deliveries, is correct, and is up-to-date to avoid the package be sent back to us.
  • Any packages that are sent back to us will be subject to a fee if a re-delivery is requested. If a refund is requested, the amount of the original and return shipping costs, as well as any taxes, duties or fees incurred on the package during delivery will be subtracted from the refund amount.
  • For parcels delivered to an outdoor neighborhood mailbox in hot climates or cold temperatures, please ensure you retrieve your package as soon as possible to avoid items from freezing or spoiling.
  • Chuusi.ca is not responsible for any customs fees, duties, taxes, or brokerage fees associated with orders outside of Canada.
  • Delivery times listed above are only estimates and do not take into consideration delays due to holidays, customs clearance, extreme weather, natural disaster, etc. We will do our best to help you with any shipping issues, however, we are not responsible for packages delivered outside the estimated time frame. 
  • For large quantity orders, you may receive some items separately, and on different dates (although we do our very best to package all items together to minimize this issue).
  • Shipping prices are based in Canadian Dollars and are subject to change without notice.

SHIPPING AND DELIVERY SCHEDULE

All orders are shipped out on the next business day by 7pm PST/PDT on Mondays to Fridays, excluding Canadian Federal and Provincial holidays. When a holiday falls on a Saturday or Sunday, the post office closure may be applied to the next business day. As such, there will be no shipping or delivery of mail on holidays or on days in-lieu-of holiday. Please see below for the holiday schedule from Canada Post. Please note that shipping and delivery is unaffected on provincial Family Day holidays, Louis Riel Day (Maniboba) and Islander Day (P.E.I.). 

Please note that shipping delays may occur during periods of higher volume.

Holidays  2017
New Year's Day (National) Jan 02
Good Friday (National) Apr 14
Easter Monday (National) Apr 17
Victoria Day (National) May 22
Patriots' National Day (Québec only) May 22
Québec's National Holiday (Québec only) Jun 24
Canada Day (National) Jul 03
Civic Holiday (Saskatchewan, Manitoba, Ontario, Nunavut, Northwest Territories, Newfoundland & Labrador) Aug 07
Natal Day (Prince Edward Island, Nova Scotia) Aug 07
New Brunswick Day (New Brunswick) Aug 07
British Columbia Day (British Columbia) Aug 07
Heritage Day (Alberta) Aug 07
Discovery Day (Yukon) Aug 21
Labour Day (National) Sep 04
Thanksgiving Day (National) Oct 09
Remembrance Day (National) Nov 13
Christmas Day (National) Dec 25
Boxing Day (National) Dec 26

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