Yes, we work with reputable suppliers with proven track record in the industry. For example, we source Korean products from suppliers who work directly with distributors in Korea. We follow the same policy for other Asian brands. We inspect each shipment with care, looking for even the slightest hint of counterfeit products. We believe our stringent methods can afford our customers a peace of mind. We aim to provide the best online shopping experience for our customers. If you ever suspect the products you received may not be authentic, please contact us immediately.
Which color is right for me?
Due to the differences in computer screens, displays, and viewing platforms, we cannot guarantee the actual color of the product to match exactly as shown on our website. For help or guidance in choosing the right color for your product, please contact us and we will be happy to help.
What does the date on my product mean? Is my product expired?
Generally speaking, the Asian beauty industry prints the manufactured date instead of the expiration date on their products. Unless otherwise stated, any unopened/sealed product will last up to 3 years from the manufactured date. Once opened, they will last 6-18 months (product specific).
The following is a quick tip on spotting the difference between manufactured date and expiry date:
For Korean brands: 제조: "manufacture", for example, 2015.04.27제조 means "manufactured on April 27, 2015" 까지: "till", or "until", for example, 2017.08.27까지 means "good until August 8, 2017"
Should I be aware of any concerns or cautions before using the product?
We carry only reputable brands from Asia that have demonstrated quality and safety to the skin and the body. However, please note that each individual may react to any given product differently. As a precaution, we strongly advise our customers to consult the ingredients list before purchasing and using the products, and to do a small patch test before full application. In the case of any irritation or reaction to the products, discontinue use immediately and consult a medical physician. Always read the label and use the products as directed. While some items contain SPF ingredients, we recommend our customers to always use dermatologist-recommended sunblock or sunscreen prior to UV-exposure.
How often do you restock products?
We will do our best to keep all items in stock. However, due to changing market demands and trends, some items may sell out quickly, or become discontinued by the manufacturer. If you are interested in any sold-out products, please do not hesitate to contact us. We will advise you on the earliest date when it becomes available.
How come you don't carry the brands I am looking for?
If you want to see any brands on our website (or have any suggestions), please contact us at info@chuusi.ca. We are a growing business, and we are always looking to expand our inventory based on customer feedback!
ORDERING
What payment methods do you accept?
We accept Paypal and all major credit cards (Visa, Mastercard, American Express). We do not accept cash, money orders, or cheques. All payments are processed in Canadian Dollars (CAD). For U.S. customers, the currency converter tool is updated regularly to reflect the latest currency rates. However, the displayed prices are only approximates as the exchange rates will be based on your credit card rates during checkout. Prices and shipping rates are subject to change without notice. Please ensure the billing information is accurate to avoid a denied credit card payment.
Where do I enter a promo/discount code?
Discount or promotional codes can be applied to your order during the checkout process. Please note that only one code may be used per order. If a code is entered and an error message is received, then the code may be expired or have already been used.
My credit card is rejected, why?
Your credit card may be rejected for many reasons. The most common reason is incorrect billing address. For the security of your credit card, the billing address and the zip/postal code must match the address shown on your bill. This includes the spelling as well as spacing of the words. Please also check the expiry date of your credit card. If you are having problems during checkout, please do not hesitate to contact us and we will do our best to assist you.
I made mistake with my order, what do I do?
Don't worry, if you would like to change something about your order, please contact us as soon as possible at orders@chuusi.ca. All orders are processed and shipped by the next business day. Please note that your order cannot be changed or cancelled after it has been processed. For multiple cancellation requests, a restocking fee may apply.
I didn't receive any order confirmation in my email after I submitted my order, did my order go through?
You will receive an order confirmation shortly after your order is submitted. Depending on your email's spam or junk filters, it may end up in the spam/junk folder. In the rare event that the order did not go through, please email us at orders@chuusi.ca with your name and email address and we will look into the issue.
SHIPPING
It is past the estimated delivery time and I haven't received my order yet, where is my stuff?
The estimated delivery times are provided by Canada Post and may be delayed during periods of high shipping volumes or extreme weather conditions. Please let us know if you haven't received your order and we will be happy to help track down your shipment. We will do our best to advise you on the situation.
How do I track my package?
Once your order has been processed, you will receive a shipping confirmation email with a tracking number. You may track your package online at the Canada Post website or by logging in to your Chuusi.ca account. Please allow 1-2 business days for the tracking information to update with Canada Post. (Tracking information may not update during the weekends/holidays.)
All U.S. orders are standard without tracking numbers. For U.S. orders with added tracking option, simply log in to your account to track your package, or track your package at Canada Post online using the tracking number. You may also use USPS online after the package has crossed into the U.S. border. Please see our Shipping and Delivery page for more information.
We strive to process and ship out your order by the next business day.
All orders are shipped via Canada Post. A shipping notification email will be sent to your email address when your order has been shipped. Please ensure the shipping and billing addresses are complete, valid, and correct. Missing or inaccurate information may cause processing delays. If the shipping address is a P.O. box, please ensure the P.O. Box accepts parcel deliveries.
All orders placed before 11:59pm PST/PDT are normally shipped out by 7:00pm PST/PDT the next business day, on Mondays to Fridays, excluding Canadian Federal and Provincial holidays. Shipping delays may occur during sale events and/or periods of higher volume.
All shipping rates are in Canadian Dollars (CAD).
No one home to receive your package? Wish to save more on shipping cost?
We offer a local pick-up option at a designated UPS location in Richmond BC. This option is available for customers in the Greater Vancouver region. Orders can be picked up during regular UPS business hours, 2-4 business days after the order is processed. A notification email with pick-up details will be sent to your email address when your order is ready to be picked up.
CAD $3, or FREE on orders CAD $50 and over (after applicable discounts, before taxes).
Simply select this option at checkout. Please enter your name (or the name of the person designated for pick-up) and a valid BC address into the shipping address fields. For your security, you may be asked to present a government-issued photo ID (ie. Driver's License) during pick-up.
Orders to Canadian addresses are shipped via Canada Post Expedited Parcel™ Service and includes a tracking number.
Enjoy a hassle-free shopping experience! NO IMPORT DUTIES NO CUSTOM BROKERAGE FEES NO CURRENCY EXCHANGE RATE ISSUES NO LONG SHIPPING WAIT TIMES
Shipping Region
Orders under CAD$60
Orders CAD$60 and over*
Canada Post delivery times**
British Columbia, Alberta
CAD $8
FREE shipping*
2-3 Business Days
Saskatchewan, Manitoba
CAD $9
FREE shipping*
3-4 Business Days
Ontario, Quebec
CAD $10
FREE shipping*
4-5 Business Days
New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland and Labrador
CAD $10
FREE shipping*
5-7 Business Days
Yukon Territory, Northwest Territories, Nunavut
CAD $11
FREE shipping*
4-11 Business Days
* Free shipping offer is valid for purchases of merchandise CAD $60 and over (excluding gift cards, after applied discounts and before applicable taxes), to Canadian addresses.
* Free shipping offer is valid for the first delivery only. Packages returned to us due to invalid/incorrect/incomplete address, and unclaimed/refused packages will not be eligible for free re-delivery. If you wish to have your order re-delivered, please contact us and we will be happy to arrange a re-delivery. Additional fees may apply for re-deliveries.
** Delivery times listed do not include processing times. Orders are processed and shipped by the next business day (+1 business day) after we receive your order. Canada Post may require one additional business day to process the package after it has been shipped.
Tracking: A shipping confirmation email with a tracking number will be sent to your email address when the order has been shipped. Simply log in to your account to track your package, or on Canada Post online with the provided tracking number.
Orders to USA addresses are shipped via Canada Post/USPS without a tracking number. Optional tracking number can be purchased at checkout. Canadian sales tax will not be applied to US orders.
SHIPPING RATES
Order subtotal (after discounts)
Standard Shipping (no tracking)
Optional: Add tracking
Under CAD $70
CAD $11
+ CAD $3
CAD $70 and over
FREE standard shipping!*
+ CAD $3
* Free shipping offer is valid for purchases of merchandise CAD $70 and over (excluding gift cards, after applied discounts), to U.S. addresses. Please note free standard shipping does not come with tracking.
* Free shipping offer is valid for the first delivery only. Packages returned to us due to invalid/incorrect/incomplete address, and unclaimed/refused packages will not be eligible for free re-delivery. If you wish to have your order re-delivered, please contact us and we will be happy to arrange a re-delivery. Additional fees may apply for re-deliveries.
DELIVERY TIME: 4-8 Business Days**
** Delivery times listed do not include processing times. Orders are processed and shipped by the next business day (+1 business day) after we receive your order. Canada Post may require one additional business day to process the package after it has been shipped. Orders to A.P.O., F.P.O., and D.P.O. addresses may experience extended delivery times.
For US orders, any customs fees, duties, and/or taxes are the responsibility of the customer.
Tracking: All U.S. orders are standard without tracking numbers. For U.S. orders with added tracking service, simply log in to your account to track your package, or track your package at Canada Post online using the tracking number. You may also track using USPS online after the package has crossed into the U.S. border.
For international shipping, please visit our new international website! --> SHOPCHUUSI.COM
Chuusi.ca is not responsible and will not issue refunds, exchanges, or replacements for packages that are damaged, lost, stolen, unclaimed, refused, or undeliverable. However, if you encounter any delivery issues, please contact us and we will do our best to resolve it with Canada Post on your behalf.
Please ensure the shipping address entered at checkout is accurate, complete, and valid. Packages sent back to us due to incorrect, incomplete, and/or undeliverable address may be subject to additional fees if a re-delivery is requested. If a refund is requested, any costs incurred on the package during transit (including original shipping cost, package return shipping costs, applicable taxes, and applicable duties) will be deducted from the refund amount.
For parcels delivered to an outdoor community mailbox in hot or cold temperatures, please ensure you retrieve your package as soon as possible to avoid items from being compromised. Chuusi.ca cannot be responsible for items damaged due to weather/temperature-related complications.
For parcels held at the nearest post office for pick-up, please ensure you retrieve your package in a timely manner as per instructions on the delivery notice card. Canada Post cannot hold your package for an extended period of time. Unclaimed parcels returned to us may be subject to additional fees if a re-delivery is requested. If a refund is requested, the amount of the original shipping cost and the package return shipping cost will be deducted from the refund amount.
Chuusi.ca is not responsible for customs duties, fees, taxes, and brokerage fees associated with parcels shipped outside of Canada.
Delivery times listed are only estimates and do not take into account delays due to holidays, customs clearance, extreme weather, natural disaster, postal strikes, and any unforeseen circumstances. We will do our best to help with any shipping delays, however, we cannot be responsible and will not issue refunds or replacements for packages delivered outside the estimated time frame.
For large quantity orders, you may receive some items separately, and on different dates (although we do our best to package all items together to minimize this issue).
Separate orders to the same shipping address may be packaged and shipped together.
Shipping rates and policies are subject to change without notice. If you have questions or concerns, please do not hesitate to contact us at orders@chuusi.ca, we will be happy to assist.
Deliveries within Canada are made on Mondays to Fridays, excluding Canadian Federal holidays. When a holiday falls on a Saturday or Sunday, the post office closure may be applied to the next business day. As such, there will be no delivery of mail on holidays or on days in-lieu-of holiday. Please see below for the holiday schedule from Canada Post. Please note that delivery is unaffected on provincial Family Day holidays, Louis Riel Day (Manitoba) and Islander Day (P.E.I.).
Tea tree extract helps clean the pores and balance oil, while marine collagen absorbs deeply into the skin to hydrate and replenish the skin barrier.
Suitable for all skin types.
Individual results may vary. Size: 30 ml (1 sheet mask) Made in Taiwan.
HOW TO USE
After toner step, apply sheet mask evenly onto the face, adjusting to fit the eye and lip area. Leave on for 15-20 minutes, then remove sheet mask and gently massage the remaining essence into the skin.
For external use only. Do not use on open wounds or broken skin. Avoid contact with eyes. Discontinue use if any signs of discomfort, irritation, or rash appear. Keep out of reach of children. Avoid storing in extreme temperatures or under direct sunlight. Re-cap after use. Please consult the ingredients list and patch test before full application. Individual results may vary.
NEOGENCE N3 GREENERY MASKS
The Neogence N3 Greenery sheet masks feature simple and green ingredients including centella, tea tree, and verbana extracts to renew, purify, and brighten the skin! Each sheet is made of pure natural cotton that holds a ton of essence.
Free of parabens, methylisothiazolinone, and methylchloroisothiazolinone.
Disclaimer: As changes to the product packaging, information, and/or formulation may occur without notice, Chuusi.ca cannot guarantee the information and/or images on this website to be accurate, complete, and/or updated. While we do our best to keep our website updated, the actual product may vary. Prices are subject to change. We cannot accomodate price adjustments on previous orders.
Feedbacks including customer reviews do not reflect or represent Chuusi.ca's views and/or opinions. We assume no responsibility and/or liability for information, claims, and materials provided by users, customers, and/or any other third-parties on our website.
